Refund policy
Refund & Returns Policy
Bodhi & Fae – Rooted in nature. Made with magic.
At Bodhi & Fae, every remedy is made with care, intention, and respect for the families who welcome our creations into their homes.
Because our products are cosmetics and personal-use items, we’re unable to accept returns for hygiene and safety reasons.
We want you to feel fully supported, so here’s how we handle things:
Returns
Due to the nature of our products (cosmetics, bath items, balms, oils, and ritual kits), we cannot accept returns or exchanges once an order has been delivered, even if unopened.
This ensures the integrity, safety, and purity of every product we send out.
This policy follows UK cosmetic hygiene and consumer standards.
Refunds
We happily offer a refund or replacement if your order arrives damaged, faulty, or incorrect.
If this happens:
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Please contact us within 48 hours of delivery.
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Include your order number and a clear photo of the issue.
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We’ll make it right, whether that’s a replacement or a refund.
We’re here to make sure your experience feels fair, kind, and cared for.
Cancellations
Orders can be cancelled before dispatch.
Once your parcel has been shipped, we are unable to cancel or amend it.
Exchanges
We do not offer exchanges on any products.
Change of mind
As all items are handmade, small-batch, and cosmetic in nature, we cannot accept returns or issue refunds for “change of mind” purchases.
If you need help
If something has gone wrong, or you have a question about your order, you can reach us at:
We’ll always do our best to support you with warmth and integrity.