Refund policy
Refund & Returns Policy
Bodhi & Fae – Rooted in nature. Made with magic.
At Bodhi & Fae, every creation is made with care, intention and respect for the families who welcome our products into their homes.
Because many of our products are cosmetics and personal-care items, hygiene, safety and product integrity are particularly important to us.
We want every customer to receive products that have been carefully prepared and handled, so here is how we manage returns, refunds and cancellations.
Returns & Your Right to Cancel
For online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to cancel, please contact us at hello@bodhiandfae.co.uk within this period.
You then have a further 14 days to return your order.
Returned products should be packaged securely to prevent damage in transit.
Please contact us before returning an item so we can provide the correct return address and instructions.
Cosmetics & Personal-Care Products
We take the hygiene and integrity of our skincare seriously.
Where a product is supplied with a hygiene seal and is unsuitable for return for health protection or hygiene reasons, the statutory change-of-mind cancellation right may be lost once that seal has been broken after delivery.
For products supplied without a separate hygiene seal, statutory cancellation rights continue to apply.
However, products should not be handled beyond what is necessary to establish their nature, characteristics and functioning.
Where excessive handling or use has reduced a product's value, we may make an appropriate deduction from the refund in accordance with consumer law.
Products returned after being opened or handled will never be placed back into saleable stock where their integrity cannot be assured.
This does not affect your rights if a product is faulty, damaged or not as described.
Faulty, Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us at hello@bodhiandfae.co.uk.
Where possible, include your order number and a clear photograph of the issue so we can understand what has happened and resolve it promptly.
We appreciate being notified of delivery damage within 48 hours, as this helps us address issues with our delivery partners.
Where applicable, we will arrange a refund, replacement or another appropriate remedy in accordance with UK consumer law.
If an item needs to be returned because it is faulty or incorrect, we will cover reasonable return postage costs.
Return Postage
For change-of-mind cancellations, customers are responsible for the direct cost of returning their order.
We recommend using a tracked postal service and retaining proof of postage.
Please contact us before returning your items so we can provide the correct return instructions.
Refunds
Eligible refunds will be issued to your original payment method.
For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Where required by law, we will also refund the original standard delivery charge. Additional costs for premium or express delivery are not refundable.
Any permitted deduction for diminished product value will be explained before your refund is processed.
Cancellations
If you need to cancel an order before dispatch, please contact us as soon as possible.
Once an order has been dispatched, qualifying online purchases remain subject to your statutory cancellation rights.
Exchanges
We do not offer voluntary exchanges for change-of-mind purchases.
This does not affect your statutory rights where goods are faulty, damaged or not as described.
Purchases Made at Markets & Events
For purchases made in person at markets and events, we do not offer voluntary change-of-mind returns or exchanges.
Your statutory rights remain unaffected if a product is faulty or not as described.
Need Help?
If something has gone wrong, or you have a question about your order, please contact:
We will always do our best to support you fairly, kindly and promptly.
Thank you for supporting our small family business.