Frequently Asked Questions

Choosing skincare for yourself or your family should feel simple.

Below you'll find answers to some of the questions we're asked most often about our products, ingredients, shipping, wholesale enquiries and the philosophy behind Bodhi & Fae.

Our approach is rooted in botanical wisdom, gentle daily rituals and creating products that support both skin and wellbeing. If you can't find the answer you're looking for, we'd love to hear from you. Simply visit our Contact page or email hello@bodhiandfae.co.uk and we'll be happy to help.

Rooted in nature. Made with magic.

Products & Ingredients

Are your products made with natural ingredients?

Yes. We formulate using carefully selected botanical ingredients, plant oils, butters, waxes, minerals and herbal preparations. We do not use synthetic fragrances, parabens or unnecessary fillers.

Are your products suitable for sensitive skin?

Many of our products are specifically designed with sensitive skin in mind. However, every person is unique, so we always recommend checking the ingredient list carefully and carrying out a patch test before first use.

Do you use synthetic fragrances?

No. We do not use synthetic fragrances in our products. Where scent is present, it comes from the natural aroma of the botanicals, oils or essential oils used in the formulation.

Are your products handmade?

Yes. Bodhi & Fae products are handcrafted in small batches in Kent, allowing us to maintain quality, freshness and attention to detail.

Where are your products made?

All Bodhi & Fae products are made in Kent, United Kingdom.

Are your products vegan?

Some products are vegan, while others contain beeswax. Please refer to individual product listings for full ingredient information.

How long do your products last?

As our products are made with natural ingredients, we recommend using them within the period shown on the packaging and storing them in a cool, dry place away from direct sunlight.

Baby & Children

Which products are suitable from birth?

Our Baby Bodhi Butter and Settle & Soothe Bath Tea have been assessed for use from birth. Please refer to individual product pages for full suitability information.

Can adults use Baby Bodhi Butter?

Absolutely. Although created with babies in mind, many adults enjoy using Baby Bodhi Butter on dry skin, hands, elbows, cuticles and other areas that benefit from extra nourishment.

What age is Little Wild Spa suitable for?

Little Wild Spa is designed for children aged 5 years and over and should always be used with adult supervision.

Are your products suitable for children?

Suitability varies by product. Please check the age guidance provided on each product page before use.

Orders & Delivery

How long does shipping take?

We aim to dispatch orders as quickly as possible. Delivery times may vary depending on your location and the shipping method selected at checkout.

Do you offer gift wrapping?

Yes. Many of our products make beautiful gifts, and gift options may be available throughout the year. Please see individual product listings for details.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We will always do our best to help if your order has not yet been dispatched.

Do you accept returns?

Please refer to our Returns Policy for full details regarding returns, refunds and exchanges.

Wholesale

Do you offer wholesale accounts?

Yes. We welcome enquiries from independent retailers, wellness spaces, gift shops and like-minded businesses interested in stocking Bodhi & Fae.

How do I become a stockist?

Simply get in touch via our Contact page or email hello@bodhiandfae.co.uk and we'll be happy to discuss wholesale opportunities.

Our Philosophy

What makes Bodhi & Fae different?

Bodhi & Fae was founded on a simple belief: skincare should care for more than just skin.

Every product is created to support moments of pause, comfort and connection in a world that often asks us to move too quickly. By combining botanical ingredients with sensory rituals, we aim to nurture both the skin and the nervous system.

Whether it's a calming bath at the end of the day, a soothing balm applied with slow hands, or a moment of quiet connection between parent and child, we believe these small rituals can have a powerful impact on wellbeing.

Why do you talk about nervous system wellbeing?

Modern life places enormous demands on the nervous system. Stress, overstimulation, poor sleep and constant distraction can leave us feeling disconnected from ourselves and those around us. You cannot have good skin if you are stressed.

Many of our products are designed to encourage sensory experiences that help create moments of calm, comfort and grounding. Warm water, gentle touch, familiar botanical aromas and intentional self-care rituals can all help support a sense of rest, regulation and connection.

What do you mean by ritual skincare?

Ritual skincare is the practice of turning everyday care into a meaningful moment of presence.

Rather than rushing through a routine, a ritual invites you to slow down, engage your senses and create space to reconnect. This might be a calming bath before bed, massaging a balm into tired feet, or sharing a bedtime skincare ritual with your child.

The ritual itself is often just as important as the product.

Why do so many of your products focus on families and children?

Healthy relationships with self-care begin early.

We believe children deserve gentle products, meaningful rituals and opportunities to connect with nature from the very beginning. Many of our products and educational kits are designed to help families slow down, spend time together and build positive associations with caring for both body and mind.

What does "Rooted in nature. Made with magic." mean?

Nature provides the ingredients. The magic happens in the moments they create.

For us, it represents the meeting point between botanical wisdom and human connection...the quiet rituals, shared experiences and sensory moments that help us feel more grounded, cared for and at home in ourselves. Plus, the Fae are magical little beings who protect nature and so we like to weave a little of their magic into everything we create!